We faced first hand, the day to day problems of the teams assuring the proper functioning of the roaming services:
The massive information load that needs to be received, verified, and updated in the networks is massive.
Manual processing leads to errors
Low revenue partners have low priority resulting in missed opportunities
Repetitive commercial roaming activities (test scheduling, SIM exchange, launch letters, agreement drafting)
Maintain and share between teams a database of roaming information (Services, rates, agreements, etc..),
All while striving to achieve KPIs set forth by the company for both technical and commercial teams
With this in mind, we developed Roaming Audit, which is an online suite of tools, accessible via any device, which alleviates the painful load of IR21 information maintenance (checking new versions, changes, deciding if changes affect any service, send changes to different departments, track implementations and repeat) and the repetitive operational tasks.
Roaming Audit tools increase efficiency, allowing focus on business and revenue growth
CEO20 years experience working in the Mobile Industry. Electronics Engineer with extensive experience in Core, Roaming, Security, Fault Management & Software Development. Serial entrepreneur having sold services & software to more than 60 operators around the world.
Director of Product Development15 years of Telecom Industry experience in Roaming and Wholesale Management, Revenue Assurance and Fraud Prevention within groups like Cosmote, Telekom and MTN